What if I can't find an appointment date/time I want?

Email us at bluemoonschedule@yahoo.com.  We can often fit you in, and if not, we keep a wait list for each location.

What if I have to cancel my appointment?

Blue Moon Wellness reserves the right to charge for cancellations based on the following cancellation policy. Emergencies, illness and weather conditions will, of course, be taken into consideration. We require 36 hours notice for a cancellation, so that that appointment time can be given to another client. If an appointment is cancelled less than 36 hours before the scheduled appointment time, there will be a $30 charge. If we are able to schedule someone else into your FULL appointment time, there will be no cancellation fee. NO SHOWS WILL BE CHARGED THE FULL APPOINTMENT FEE. If you need to cancel within the 36 hour time period, call or text us at 540-660-4367. Thank you for your understanding!

How do I prepare for my animal’s appointment?

Arrive in plenty of time and make sure to allow opportunity for your animal to relieve themselves before your appointment. As we know, animals read our feelings, so try to keep yourself relaxed and calm, and make it fun for them. If they have a favorite reward treat, feel free to bring it. Keep in mind appointments are generally back-to-back so your 30 minutes, for example, is the total time for everything. We want to maximize your animal friend's actual treatment time, so please be sure payment is ready, bathroom trips have been made and any questions you have are asked during the appointment.

What if my animal has never had a massage?

Most animals settle down and enjoy the process, so don’t be concerned if yours is a little excited and wiggly at first. If it’s your first appointment with us, please be sure to book a New Client appointment.

Is it ok to schedule a massage before or while my dog/horse competes?

Yes! Just let us know that you have more competition afterwards or if you are done for the day. We will tailor our techniques to your animal’s needs.

What if my animal was just vaccinated?

Please schedule their massage at least 72 hours AFTER they received their vaccine.

I missed the cutoff date for making an appointment online for my sporting event. Can I still sign up during the event?

Yes! If you are attending an event, just find our set-up and look for the sign-up sheet.